The Full Cabinet
Six cases on file so far. Sorted by file number, not by severity — they're all bad in their own way.
The Weekend Cutover That Erased the Pipeline
One "go-live" weekend, zero parallel run, and a Monday morning where sales couldn't find a single open opportunity.
File No. 0002 STILL BLEEDINGThe Integration Triangle That Ate Its Own Data
CRM, marketing automation, and ERP synced bidirectionally until duplicate contacts started breeding on their own.
File No. 0003 ZOMBIE STATE412 Custom Fields, and No One Left Who Remembers Why
A decade of "just add a field" turned a fast CRM into a 12-second page load and a shadow spreadsheet economy.
File No. 0004 DOAThe Partner Who Automated Everything, Then Disappeared
Forty-one undocumented workflow rules, a final invoice, and a Slack channel that's gone quiet forever.
File No. 0005 STILL BLEEDINGThe Revolt of the Mandatory Fields
Sales made every required field mean nothing at all, one "N/A" at a time, and reporting never recovered.
File No. 0006 ZOMBIE STATEThe "Temporary" Two-System Era, Now in Year Three
The new CRM launched. The old one never actually turned off. Nobody can agree which one is the source of truth.